They have a very successful model as you probably know. Be happy to help in any way I can. Please let me know how the conference goes. Facebook is a great place to chat…

Til next time

I have subscribe to your newsletter and this is the first article I received. I want to share my thoughts on this. Currently I am working as a nurse in our beautiful country, the Philippines. As a healthcare provider, we get to meet different people with different needs and personalities everyday. Most are nice but there are still some people that can practically ruin our day. Some people have the worst attitude a person can ever imagine!

They would constantly complain almost every minute why their procedures are not yet done, they would complain of how inefficient the staff are even though we are already providing them the best quality service in the land(I work with a very prestigious hospital and has a very good reputation abroad). Some would even go to the extent of threatening us, report us to top management, or would boast of having connections to famous people and politicians. Every time these “unfortunate” events happen, the whole mood of our team tends to change for the worst. And it would practically continue till the afternoon and would really ruin our day. I easily get irritated by these type of people and sometimes I just wish that I have an automatic machine gun in my hand and blast these people to pieces!

Until I was able to read a book by Stephen R. Covey did I realize that I have the wrong approach and attitudes towards the everyday problems that I encounter. As humans, we tend to only think of our OWN welfare during times of trouble.Its basic human nature. What we often forget is that other people have their own problems too. Sometimes its even worst than ours. They might have just lost their wallet,their job,or worst loved ones. This events can be very stressful and truly affect their mood. With this, I am now trying to change my attitude in problem solving.

Nowadays, I believe I have better control of my attitudes because I now consider other peoples problem first. Instead of “reacting” negatively to a complaining customer, I now tend to listen first on what he has to say and try to calm him down by just listening to what he has to say, empathize, and respond in the most appropriate possible way I can. Men did it change a lot! Most irate customers that I handle nowadays either end up in a happy mood and better, recommend us for our excellent service! Just imagine how a simple change in your approach can have a big impact to many people.

Let us be considerate of other’s people feelings before we complain.

Be waterproof.